This new portal will allow for more options and flexibility, especially when and how payments can be made. It will allow customers to pay via e-check or credit card AND you will also be able to call an automated service to make secure payments over the phone.
The new portal is just Phase 1 of the process. Phase 2 will allow our customers to choose paperless billing as well! This will help reduce waste as nearly 30% of customers currently pay their bills online. We currently plan to release paperless billing before the end of the year. We will notify customers on the website once this service becomes available.
Please be aware that all customers will have to sign up again on the new payment portal. Your online account WILL NOT automatically transfer over.
Automated Phone Payments - 1 (833) 440-8630
In order to ensure a smooth transition, we need to accurately inform everyone how the transition will occur. Beginning November 1, 2019 all customers will no longer be allowed to log in to the old website and you will be able to register on our new site at that time. Any payment submitted to the old website prior to November 1, 2019 that is to be posted in the month of November will still be posted and received. Any payment that is scheduled to be processed after November 30, 2019 will be purged from the system and a new payment must be submitted through our new online portal.
It is important that all customers that make payments online – whether on auto pay or not – sign up for the new website as soon as possible beginning November 1, 2019. If you have any additional questions please contact the Water & Sewer billing office at (504) 271-1681.